Work at Root Solutions

We’re always looking to grow our team. Our number one goal is to help our customers, so we look for experience, knowledge and commitment. Please see our latest job vacancies below.

PLM Support Engineer

Root Solutions is the largest PTC partner in the UK and is always interested in finding talented PLM Architect’s to add to our PLM team. The Engineer will provide telephone, email, and web-based PTC Windchill support. He/she must have a strong desire to provide the best possible experience to the customers, be positive, pro-active, and ready to embrace change. Additionally, he/she will work with the Field Services and Sales team, and be an active member of the entire team. There may be an opportunity to move into Windchill implementation services at a future date.

PTC is the leader in design, PLM and IoT software, empowering engineering teams with high performance software that is intuitive, and provides the freedom to design products with real competitive advantage

The Role

  • Diagnose and solve a range of issues, including, but not limited to: software deployment, networking, platform interoperability, PDM and PLM systems, migration strategies, installation and licensing, software performance, and hardware problems.
  •  Provide resolution to technical support issues in a professional and timely manner.
  • Develop workarounds and operating techniques when needed and communicate them to customers and resellers.
  • Work closely with the software OEM to investigate and resolve problems.
  • Develop and implement web based support content including knowledge base articles, technical and operational techniques, and technical documentation

 Requirements

  • Strong customer service, problem solving and technical troubleshooting skills.
  • Experienced with database systems, network IT management, Active Directory Deployment, and/or PDM/PLM systems.
  • Prior experience with PTC Windchill , SOLIDWORKS Product Data Management (PDM), ENOVIA, Siemens PLM etc. is highly preferred
  • Analytical and troubleshooting skills in diagnosing network performance, Windows, and database issues.
  • Positive, self-motivated individual with a high level of enthusiasm and willingness to learn. Highly organised with critical attention to details.
  • Ability and willingness to self-teach new and advance software functions; coaching and training will be provided, but we want someone who is willing to learn on their own.
  • Strong functional use of Microsoft Office Excel, Word, PowerPoint.
  • Very strong writing skills utilising the rules of English grammar, along with clear and concise oral communication skills in English.

Package

  • Root Solutions Ltd. offers an excellent salary commensurate with experience.
  • The company operates a contributory pension scheme which you will be invited to join.
  • There is a six month probationary period for all candidates.

How to apply

Email if you have any questions or wish to submit a CV

STRICTLY NO AGENCIES

Technical Applications Engineer

Root Solutions is the largest PTC partner in the UK and is always interested in finding talented technical Applications Engineers to aid our support and sales process. We require a skilled Application Engineer, to be based at our office in Longstanton, Cambridge, Cambridgeshire. This role would suit an ambitious graduate or an experienced engineer who are competent with PTC Creo or other 3rd party CAD systems.

PTC is the leader in design, PLM and IoT software, empowering engineering teams with high performance software that is intuitive, and provides the freedom to design products with real competitive advantage.

The Role

  • Reporting to the Technical Manager and Technical Director, you will be responsible for working as part of our technical team
  • Progression into product demonstrations of PTC software to prospective customers
  • Working with a broad range of customers who utilise PTC Software within their engineering process
  • Responding to the needs of our customers to solve technical problems in using PTC Creo
  • Progression into training customers in the correct use of PTC Creo
  • Working with the sales team to accurately understand our customer’s requirements

  • Engineering design experience gained within a design environment
  • Knowledge of a 3D CAD System, ideally PTC Creo, however Solidworks or Inventor may also be useful
  • Willingness to be flexible and to travel as required
  • Good knowledge and use of Microsoft Office applications – Word, Excel, Outlook
  • Ability to multi task
  • Creative and a Team player
  • Graduate or HND qualified

Package

  • Salary range £20-£30K PA dependant on experience
  • The company operates a contributory pension scheme which you will be invited to join
  • Annual holidays plus bank holidays
  • A 6 month probationary period

How to apply

Email if you have any questions or wish to submit a CV

STRICTLY NO AGENCIES

Sales Executive – PTC Software Solutions

Root Solutions is the largest PTC partner in the UK and is always interested in finding talented Sales people to aid our sales process. We require a skilled Sales person, to be based at our office in Longstanton, Cambridge, Cambridgeshire. This role would suit an experienced salesman with experience in working in the Software industry. The attitude and desire to succeed in a tough competitive marketplace will ensure a successful applicant.

PTC is the leader in design, PLM and IoT software, empowering engineering teams with high performance software that is intuitive, and provides the freedom to design products with real competitive advantage

The Role

  • Building a Pipeline and Forecast of New Business within a specific region
  • Accurate Forecasting to Managing Director
  • Identifying new prospects by research and cold calling to gain appointments
  • Holding customer meetings, identifying business issues and ‘pain points’
  • Handling customer objections and closing business
  • Building and running marketing campaigns in your region
  • Liaise with our technical consultants to prepare and discuss customer presentation demos on products tailored towards the industry sector
  • Keeping abreast with the industry and technology by attending seminar and conferences with the vendor
  • Self sufficient by managing own daily, weekly activity and reporting on weekly basis
  • Attend team/management meetings when required with update on sales activity and training
  • Based throughout the UK.

Requirements

  • Ideally the candidate will have direct sales experience with a proven track record. However, candidates with a technical background and looking for a sales career will also be considered
  • Experience of selling/working within the software industry is required. Generally we find people wishing to make a career in sales with this experience are better candidates
  • Solutions Sales – getting access to decision makers, identifying business issues, objection handling, negotiation and closing – Working on your own initiative
  • Pipeline and forecast management i.e. managing targets to meet your numbers by month end
  • Communication/Presentation skills – good verbal, written and formal presentation/communication
  • Personality – highly sales driven, competitive, a real go getter, energetic, good impact, resilient, intellect, patiently tenacious
  • Self managing skills – accountable, responsible and self sufficient, multi-tasker
  • Experience of working with vendors or distribution
  • Team player: builds strong relationships with technical consultants to prepare customer presentations/demos

Package

A base salary of between £30,000 and £40,000 is available. The higher base will attract the candidates who are more experienced and who meet the ideal parts of our criteria. Car allowance/company car dependant on the individual, phone and laptop are provided. Six month probationary period. On target earnings should produce an additional £10,000 in the first year and £20,000 in year two. Commission is uncapped and higher earnings are achievable. The company operates a contributory pension scheme which you will be invited to join.

How to apply

Email if you have any questions or wish to submit a CV

STRICTLY NO AGENCIES