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Case Studies



VIKING GmbH, Austria

viking1.jpgThe story of VIKING began in 1981 in Kufstein, Tyrol, Austria with the production of garden shredders. Since then, the product portfolio has been expanded continuously and was completely renewed in 1992, after the company joined the STIHL Group, world market leader for power saws.

Today, VIKING produces and sells lawnmowers, ride-on mowers, garden shredders, lawn trimmers, hedge shears, hedge cutters and motor hoes.

VIKING’s consistent focus on quality products and excellent marketing in association with the STIHL Group make it one of the leading companies in the gardening-implement sector.

download this pdf Viking Success Story.pdf (569.7 KB)


Bihler GmbH Keeps Firm Hold on Customers by Delivering

bihler.jpg“Satisfied customers”–this has been Bihler company’s main priority ever since Otto Bihler established the company in 1953.

From its modest beginnings in a small workshop with three employees, Bihler rapidly evolved into a world leader in supplying forming, assembly and welding technologies.

Today, thousands of companies in more than 50 European, Asian and American countries, representing a diverse range of industries (automobile manufacture, electric industry, medical engineering, etc.), rely on the expertise of Bihler’s 900 highly motivated employees–their experience, their quest for innovation, and the ground-breaking machine and system solutions that they develop.

download this pdf Bihler Success Story.pdf (189.9 KB)


Aloys F. Dornbracht GmbH & Co. KG, Germany

dornbracht.jpgDornbracht has evolved from a family firm established several decades ago into the market leader for high-quality bathroom fittings and accessories.

Quality, functionality and design are the cornerstones of a corporate philosophy that encapsulates the company's aspirations. Dornbracht celebrated its 50th anniversary in 2000 and currently enjoys the position of market leader in many countries worldwide.

Dornbracht's quality claim is also reflected by their product documentation, such as assembly instructions.

For high-quality products like the fittings of Dornbracht, both the user and the mechanic expect meaningful instructions that ensure an uncomplicated and damage-free installation.

download this pdf Dornbracht Success Story.pdf (731.7 KB)


Kraft Foods UK Ltd.

kraft1.jpgKraft Foods Inc. is the second largest food company in the world. The company, which includes Kraft Foods International

and Kraft Foods North America, spans five core sectors: snacks, beverages, cheese, grocery and convenient meals. Among the company’s famous brands are Kenco®, Philadelphia™, Toblerone™, Maxwell House™ and Milka™ – to name only a few.

However, this is not the whole story. As only a few people might know, there is one department at the Kraft site in Banbury, UK where they design coffee vending machines. A third party manufactures the equipment, but the design and documentation is originated by Kraft themselves.

download this pdfKraft Success Story.pdf (327.7 KB)


Logistic Services International, USA

lsi.jpgLogistic Services International, Inc. (LSI) was founded in Jacksonville, Florida in 1978. Initially established to meet the aviation training and logistics support needs of foreign militaries operating U.S. Navy aircraft and systems, LSI today employs over 400 people and has earned an enviable reputation for innovation, responsiveness, and reliability among a customer base that includes the U.S. Department of Defence and Department of Homeland Security, as well as numerous foreign militaries such as those of Norway, the Netherlands, and South Korea.

Also, the largest military aircraft manufacturing and support companies in the United States are among LSI’s customer base.

download this pdf lsi Success Story.pdf (251 KB)


Trikon Technologies, Inc., United Kingdom

trikon.jpgTrikon Technologies is a leading supplier of equipment in three core technologies in the semi - conductor industry: PVD (Physical Vapour Deposition), CVD (Chemical Vapour Deposition), and Plasma Etch.

The company which has its headquarters in Newport, South Wales, was one of the first companies in the semiconductor equipment industry to attain ISO accreditation quality control standards. The equipment produced by Trikon responds to the rapidly increasing demands of the semiconductor industry.

One characteristic of this industry, for example, is the continuous effort to increase productivity.

In this context, the role of Technical Docu mentation must not be underestimated: The high-precision equipment designed for the semiconductor industry is extremely complex and therefore needs a lot of explanation in terms of correct installation, use and maintenance.

High-quality documentation ensures correct handling and excellent productivity right from the start.

download this pdf Trikon Success Story.pdf (549.3 KB)


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