Technical Support

Root Solutions provide technical support for supported customers. With the largest pool of PTC experts in Northern Europe you can get through to a UK based engineer every time.

 Important information about Creo 7.0.1.0:
 Risk of potential model corruption and crashes when using copy/paste across assembly components

A software defect has been identified in Creo 7.0.1.0 that could lead to the corruption of a customer’s part or assembly when using copy/paste of a surface or quilt. This defect does not exist in Creo 7.0.0.0.
Creo 7.0.1.0 has been removed from the PTC Software Download page.
PTC is working to resolve this in Creo 7.0.2.0.
For additional information and suggested workaround, see Support article CS329211

Coronavirus Policy

With the Novel Coronavirus pandemic having an impact on many companies across the UK, Root Solutions Ltd. must also take the health and safety of our staff into consideration.

To learn more about our policy during this time click the link below.

How We Solve Your Query

Log Support Call

Log Support Call

Log your technical query and our team will work to find a solution

Remote Session

Remote Session

Our team take control of your screen to find a quick solution

Phone/Email

Phone/Email

Phone or email our technical team to resolve your technical query

Technical Support We Provide

Root Solutions provide technical support to supported customers across PTC & Luxion’s product range, providing vital help with technical queries. Talk to a UK based engineer every time and we’ll help you with your technical query.

Largest Pool Of PTC Experts In Northern Europe

Root Solutions hold the largest pool of PTC experts through out Northern Europe. Our team are located throughout the United Kingdom. Get through to a UK based engineer every time.

 

Our team work 9:00am – 17:30pm GMT work hours to ensure that our customers have access to our support.

Providing Support For These Software

Root Solutions provide UK technical support for PTC’s product suite. Being a PTC partner for 25 years, our team is highly experienced with solving queries associated to PTC’s product suite.

Root Solutions provide UK technical support for Luxion’s KeyShot products. Our team are experts with KeyShot and it’s integration with 3D CAD software.