Customer Support

For Root Solutions supported customers, please get in contact with our technical support team using our 'Customer Support Portal'

 Important information about Creo
 Risk of potential model corruption and crashes when using copy/paste across assembly components

A software defect has been identified in Creo that could lead to the corruption of a customer’s part or assembly when using copy/paste of a surface or quilt. This defect does not exist in Creo
Creo has been removed from the PTC Software Download page.
PTC is working to resolve this in Creo
For additional information and suggested workaround, see Support article CS329211

Coronavius Policy

With the Novel Coronavirus pandemic having an impact on many companies across the UK, Root Solutions Ltd. must also take the health and safety of our staff into consideration.

To learn more about our policy during this time click the link below.

Please Use One The Following To Contact Our Support Team

Downloads & Instructions

Useful Downloads